New Phase Personal Care Agency partners with the Wisconsin CLTS program to provide personalized support for children and young adults with delays or disabilities in their home and community. We focus on promoting independence, safety, and growth by offering services such as daily living skills training, health and wellness support, and mentoring. Families can also count on us for personal supports, respite care, and reliable transportation. For those needing long-term stability, we provide adult family home placement that ensures a safe and nurturing environment.

Our agency supports individuals with a range of neurodevelopmental, genetic, and behavioral conditions, including Autism Spectrum Disorder (ASD), CLCN4 gene malformation, and agenesis of the corpus callosum. 

We provide specialized care for individuals who are nonverbal, experience academic challenges, or display restrictive and repetitive behaviors. Our services also address co-occurring conditions such as ADHD, ODD, communicative disorders, trauma-induced behavioral challenges, and social skills deficits.

Admission Process : Personal Care Services

Listed are the steps involved in beginning personal care services through the Children’s Long-Term Support (CLTS) Program:

Step 1: Referral from Service Coordinator

We begin by receiving a formal referral from the Service Coordinator. This referral includes initial service needs and relevant documentation to start the intake process.

Step 2: Assessment with the Family

Once the referral is received, our team schedules an in-home or virtual assessment with the family and the child. During this visit, we:

• Discuss the child’s daily care needs
• Review medical or behavioral concerns
• Identify goals and priorities
• Learn about routines, preferences

Step 3: Referral Acceptance, Service Plan, and In-Home Setup

After the assessment:

• We formally accept the referral
• Collaborate with the family and service coordinator to determine approved service hours
• Schedule an initial in-home caregiver visit, where we introduce the caregiver, review the care plan, and complete necessary documentation

We ensure the caregiver is trained, aligned with the family’s expectations, and ready to provide consistent and compassionate care.

Ready to Start?

If you're a Caregiver or Service Coordinator looking to make a referral, or a family with questions about the process, please contact us directly at:
📞 262-794-6525
✉️ [email protected]

REFERRAL CHILD’S INFORMATION Last Name, First Name:_____________________Date of Birth: _____________ Age: __ Gender: M ☐ F☐ Street Address: ____________________________ City: __________________ State: WI Zip Code: ______ County: ______________ Phone Number: _________________________ Email: _______________________PARENT/GUARDIAN INFORMATION PARENT Last Name,First Name: _________________________________ Address (if different from child): ____________________________________ County: _______________________ Phone Number: __________________________ REFERRAL INFORMATION CLIENT IS BEING REFERRED BY: Organization and/or Person Name: _______________________ Phone: ______________________ Email: ______________________

CHILD’S DIAGNOSIS INFORMATION: (List any pending diagnosis or evaluations) Diagnosis: _____________________________